1. Introduction

Francicea Ltd ("Francicea", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, communicate with us, enquire about our services or subscribe to our newsletter.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.
 

2. Who We Are

Company: Francicea Ltd

Company Registration Number: 11230242

Registered Address: Venture House, Davidson Road, Lichfield, WS14 9DZ, United Kingdom

Email: info@francicea.com

Telephone: +44 (0)1543 624995

Francicea Ltd is the data controller responsible for personal information processed for its website and business communications.
 

3. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, email address, telephone number, company name and other details you voluntarily provide.

• Enquiry information: Details contained in correspondence about our manufacturing, formulation, quality assurance or other services.

• Newsletter information: Your email address, subscription preferences and related consent records.

• Technical information: Your IP address, browser type, device information, approximate location derived from your IP address, and website activity information where collected through our hosting platform or authorised technologies.

• Cookie information: Information collected through cookies and similar technologies, as described in our Cookie Policy.

Please avoid including sensitive medical or health information in general website enquiries unless specifically requested through an appropriate secure process.
 

4. How We Use Your Information

We process personal information for the following purposes and lawful bases:

Responding to enquiries: To answer questions, communicate with prospective customers and discuss our services. Our lawful basis is our legitimate interests in operating our business or taking steps towards a contract where applicable.

Providing business services: To manage requests, proposals and contractual relationships. Our lawful basis may be contractual necessity or legitimate interests.

Newsletter communications: To send news, updates and promotional information where you have subscribed or where another lawful marketing permission applies. We generally rely on your consent for individual newsletter subscriptions.

Website security and operation: To maintain website functionality, protect against misuse, investigate technical problems and improve our services. We rely on legitimate interests or other applicable lawful bases.

Legal compliance: To comply with applicable legal and regulatory obligations.

Where we rely on legitimate interests, we consider those interests against your rights and freedoms.
 

5. Newsletter and Marketing

When you subscribe to the Francicea newsletter, we use your email address to send relevant business news, service information and updates.

You may unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting info@francicea.com.

Withdrawal of consent does not affect processing that was lawful before withdrawal.
 

6. Cookies and Website Technologies

Our website is hosted using Wix, which may use cookies and similar technologies for essential website functionality, security, performance and other purposes.

Additional technologies may be used depending on the features and integrations enabled on our website.

Where legally required, non-essential cookies will only be used after appropriate consent has been obtained.

For more information, please read our Cookie Policy.
 

7. Sharing Your Personal Information

We may share relevant personal information with trusted service providers where necessary for legitimate business operations, including:

• Wix and related website hosting and infrastructure providers.

• Email communication and newsletter service providers.

• IT, security and technical support providers.

• Professional advisers and regulatory authorities where legally required.

We require appropriate safeguards when third parties process personal information on our behalf.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.
 

8. International Data Transfers

Some service providers may process or store information outside the United Kingdom.

Where personal data is transferred internationally, we will ensure that appropriate protections are applied as required by applicable data protection law. These may include UK adequacy regulations or approved contractual safeguards.

Information about applicable transfer safeguards can be requested using our contact details.
 

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods are determined by the nature of the information, the purpose of processing, applicable legal requirements and the need to resolve disputes or maintain relevant business records.

Newsletter information is generally retained while your subscription remains active, subject to any necessary suppression records following an unsubscribe request.

When information is no longer required, we take appropriate steps to securely delete or anonymise it.
 

10. Your Data Protection Rights

Subject to applicable legal conditions, you may have the right to:

• Access personal information held about you.

• Request correction of inaccurate information.

• Request deletion of your personal data.

• Request restriction of certain processing.

• Object to processing based on legitimate interests.

• Request data portability where applicable.

• Withdraw consent where consent is the lawful basis.

You have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, contact info@francicea.com.
 

11. Data Security

We seek to maintain appropriate technical and organisational safeguards to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website or internet transmission can be guaranteed completely secure.
 

12. Children's Privacy

Our website is intended primarily for businesses, professionals and adults seeking information about our services.

We do not intentionally use this website to solicit personal information from children.

If you believe a child has provided personal information through our website, please contact us.
 

13. External Websites

Our website may include links to external websites operated by third parties.

We are not responsible for the privacy practices of external websites and encourage visitors to review their privacy notices.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, business practices or legal requirements.

The most recent version will be published on this website with an updated effective date.
 

15. Contact and Complaints

For questions, concerns or requests relating to this Privacy Policy, please contact:

Francicea Ltd

Venture House, Davidson Road, Lichfield, WS14 9DZ, United Kingdom

Email: info@francicea.com

Telephone: +44 (0)1543 624995

You also have the right to complain to the UK Information Commissioner's Office (ICO).

ICO Website: https://ico.org.uk

We encourage you to contact us first so that we have an opportunity to address your concerns.